Our Service
Quyang Fengwang Import & Export Co., Ltd. is a professional foreign trade export company, its pre-sale, sale and after-sales services are as follows:
Pre-sale service
Product consultation and recommendation
The company's foreign trade salesman can answer customers' questions about the performance, characteristics, specifications and other products such as fitness equipment and engraving in detail, and recommend suitable product models according to customer needs and budgets.
Provide customized services
provide customized solutions for special requirements of customers, such as the specific function, size, color of fitness equipment, special processing accuracy of engraving, working format, etc.
Factory visit and inspection
Invite customers to visit the company's luxury office, production workshop, etc., so that customers can intuitively understand the company's strength, production process and quality control system, and enhance cooperation confidence.
In-sale service
Order tracking and feedback
Business personnel maintain close communication with customers, timely inform the order production progress, delivery time and other information, to ensure that customers can timely grasp the order dynamics.
Quality testing and control
Strict quality testing during the production process to ensure compliance with international standards and customer requirements, and comprehensive inspection and commissioning before delivery.
Packaging and logistics arrangements
Provide professional packaging to ensure the safety of product transportation, and choose the appropriate logistics methods and transportation routes according to customer requirements to reduce transportation costs and time.
After-sales service
Installation and commissioning guidance
Ensure the normal operation of the equipment through video tutorials, online guidance or on-site installation and commissioning of technicians.
Training support
Provide operational training for customers, so that customers are familiar with product performance and use methods, but also provide advanced training according to customer needs.
After-sales maintenance and maintenance
Establish after-sales maintenance team and spare parts warehouse, timely respond to customer maintenance needs, provide on-site maintenance, remote diagnosis and other services, and regularly visit customers to provide maintenance suggestions and maintenance plans.
Customer feedback processing
Set up a special customer feedback channel to deal with customers' opinions and suggestions in a timely manner, and constantly optimize products and services.